Effective: October 12, 2020
Currently, Fresh Health is accepting deposits for pre-orders of Products. For completed pre-orders, we will ship the configuration kit for your mouthpiece as production nears in mid-20201. Once we receive the configuration kit back from you, we anticipate a period of two to four weeks before we ship the Product to you. You can cancel your order and receive a full refund of your deposit at any time prior to the date that we ship your configuration kit. To cancel your pre-order, contact us at firstname.lastname@example.org.
Fresh Health offers a 45–day money back return policy for the Product. To request a money back return within this time period, you must contact Fresh Health at email@example.com within 45 days from the date of shipment and obtain and use a Return Material Authorization (“RMA”) number that you must use for your returns to be processed. You will be required to pay the cost of shipping for any such return. Please allow at least 7-10 business days from our receipt of your Product to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company and your billing cycle.
Fresh Health will accept the return of and/or replace the damaged or defective Product as described in this policy during a period of one (1) year from the date of shipment (“Warranty Period”). All investigation into any damaged, defective and/or lost shall be conducted by Fresh Health, and the determination of whether a Product is damaged, defective and/or lost, shall be at Fresh Health’s sole and absolute discretion and is final.
Please note that, we may adjust the terms of our money back guarantee and warranty from time to time. If you have placed a deposit for a pre-order with us, if we do make any changes the money back guarantee and warranty policy prior to the shipment of your configuration kit, we will notify via email and give you the opportunity to cancel your order for a full refund. For orders, once we are in production, any changes will not apply to orders placed prior to the date of the change. Please check the terms of this Deposit, Warranty and Return Policy before placing an order.
A Product may be considered “defective” if it does not function in accordance with the Product documentation in all material respects during the Warranty Period, under normal use conditions and subject to adherence with all applicable use guidelines for proper care, cleaning and preservation.
A Product may be considered “damaged” if the Product arrives with visible damage that renders it unable to function or perform or visibly/cosmetically intolerable.
A “defective” and/or “damaged” Product does not include (1) defects or damages arises from a customer’s failure to adhere to applicable use and/or care guidelines; or (2) defects or damages resulting from your, or any third party’s misuse, abuse, negligence, or improper or unauthorized use of the Products.
A Product may be considered “lost” if a shipping carrier is unable to locate it or provide reliable insight into its status.
A “lost“ Product does not include (1) stolen Products or Product misplaced by you; (2) Products that are misdelivered, misplaced, or lost due to a customer’s failure to provide accurate and up to date shipping information; or (3) delays in transit, for any reason.
If your tracking information shows that your package was delivered, but you can’t find it please do the following within 48 hours of expected delivery:
To return the Product under our 45 day money back policy, you must submit a request to firstname.lastname@example.org 45 days from the date of shipment of the Product.
To submit a warranty claim for a damaged or defective Product, you must send us an email at email@example.com within the Warranty Period and include (1) a photo of the Product, and (2) a description of the damage to and/or the defect in the Product.
If you have not received your Product within 48 hours of expected delivery, you can submit a claim for a lost Product by emailing us at info@Fresh Health.com and we will look into it.
We will use reasonable efforts to promptly review your claim, and will provide you written notice via email of our acceptance or rejection of your claim. For the avoidance of doubt, any claim for damaged or defective Products shall not be deemed accepted unless and until Fresh Health has provided written notice of its acceptance.
If we accept a claim (which shall be in our sole discretion), as described above, you may request a replacement of the applicable Product or you may return the Product and receive a refund of the fees paid for the Product (excluding shipping fees).
For any replacements or returns for defective or damaged Product reported during the Warranty Period, we will pay for shipping costs; provided that you obtain and use a Return Material Authorization (“RMA”) number that you must use for your returns to be processed and use our designated shipping method. If you have opted for a replacement, and subject to availability, Fresh Health will use reasonable efforts to ship the replacement Product, and will provide tracking details and information upon shipment.
If you have opted to receive a refund for a damaged, defective or lost Product, we will process your return after we have received the returned Product. Please allow at least 7-10 business days from our receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company and your billing cycle.
Please note, that the original shipping charges incurred on your purchase are not refundable as part of your return. We strongly recommend that you use a trackable method to mail your return.
If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org